Frequently Asked Questions

Nagad deposits on 365aec are processed instantly in most cases. Once you confirm the payment inside the Nagad app, your 365aec account balance is updated within 1 to 5 minutes. If your deposit has not appeared after 15 minutes, take a screenshot of the Nagad transaction confirmation and send it to 365aec support via live chat for manual reconciliation.

The minimum withdrawal amount on 365aec is ৳500. Withdrawals can be made to bKash, Nagad, Rocket, or Upay — the same mobile banking services supported for deposits. Your withdrawal method must match the payment method used for your most recent deposit, and your account must be fully verified before any withdrawal is approved.

365aec processes withdrawal requests within 1 to 24 hours on business days. Mobile banking withdrawals to bKash, Nagad, and Rocket are typically the fastest, often completing within a few hours of approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or other local banks may take up to 48 hours. Processing times may be slightly longer during peak periods such as Eid or BPL season.

365aec does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their own transaction charges as per their standard fee schedule. We recommend checking your provider's current fee structure before initiating a transfer.

Yes, 365aec accepts deposits and withdrawals through both Rocket (Dutch-Bangla Bank mobile banking) and Upay. These work the same way as bKash and Nagad — navigate to the Cashier, select your preferred method, enter the amount, and authorise the payment in your provider's app. Minimum deposit amounts and processing times are the same across all supported mobile banking methods.

A wagering requirement (also called a playthrough requirement) specifies how many times you must wager a bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before withdrawing bonus winnings. On 365aec, different game types may contribute different percentages toward meeting the requirement — slots typically count 100%, while live casino tables may count less.

Yes, 365aec runs regular reload bonuses and free spin promotions for existing players in addition to the welcome offer. These are distributed via email, SMS, and the in-account promotions dashboard. Free spins are typically tied to specific slot titles from Pragmatic Play or NetEnt. Check your account promotions section regularly, especially around major events like Eid, Pohela Boishakh, or BPL season when enhanced offers are usually available.

Yes. If you prefer to play without bonuses, you can opt out of promotional communications through your account notification settings. Players who have activated responsible gaming tools such as a deposit limit or time-out are automatically removed from all marketing lists on 365aec. To opt back in at a later date, simply update your preferences in account settings once your responsible gaming restriction has lapsed.